You have 15 calendar days after delivery to notify us that you want a return or exchange, without giving a reason. You then have 14 calendar days after your notice to send the goods back.

This policy does not limit your mandatory statutory rights. Earlier orders retain the conditions agreed at purchase and all mandatory rights.

You may choose an exchange, subject to stock, or a refund. In Spain and the EU, exchanges and returns for store credit are free. Store credit is optional and will not be imposed instead of a refund. Online orders cannot be exchanged in physical stores.

We will refund you using your original payment method, without undue delay and no later than 14 calendar days after your notice of withdrawal. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first, unless LAAGAM has offered to collect them.

Warehouse checks do not add a separate processing period to this deadline.

If you notify us of withdrawal from the whole order within the statutory period of 14 calendar days after delivery, we will refund the cost of standard initial delivery. Any supplement for express or another more expensive delivery option is not refunded. For partial returns, initial delivery charges are not refunded, except where applicable law requires otherwise.

Our return notification period remains 15 calendar days after delivery. If you notify us after the statutory period but within this commercial period, we refund only the price paid for the returned products, not initial delivery charges. The date of your notice determines which rule applies, not the date the parcel reaches our warehouse. Defective-item rights, any more favourable mandatory rights and the conditions offered when you purchased remain unchanged. Return transport charges are separate and remain as stated below.

You may try on and inspect the goods as needed to establish their nature, characteristics and functioning. We recommend keeping the tags and original packaging, but missing tags or packaging do not automatically remove your statutory right to withdraw.

If handling goes beyond what is necessary, you may be responsible for a justified reduction in the goods' value, not an automatic refusal of your return.

For a return for refund in Spain, return transport costs EUR 5 at a drop-off point or EUR 8.50 for collection. In the rest of the EU, it costs EUR 10-15 depending on the destination; the applicable amount is disclosed before purchase.

Exchanges and returns for store credit are free in Spain and the EU. Exchanges depend on available stock. Store credit and exchanges are optional: neither replaces your right to a refund. Defective-item returns are free.