RETURNS
EXCHANGES & RETURNS
You have 30 days from the delivery date to request an exchange or a refund. We need the item(s) to be in unused condition, in their original state and packaging.
SPAIN & EUROPEAN UNION
You can exchange your order for whatever you need: another product, size, color, or store credit for future purchases. Exchanges and store credit are free of charge.
You can also request a refund to the same payment method used for the purchase at a cost of €3.90 within Spain and €10 within Europe. We’ll proceed with the reimbursement once we receive the goods in our warehouse and confirm they are unused.
We issue a full refund for the items, but customers will not be reimbursed for the initial shipping costs paid when placing an order at laagam.com.
Just remember you have 30 days from the delivery date!
Important note: Return shipping costs must be covered by the customer and can be processed through our returns platform below.
Canary Islands customers must cover the return customs fees in order for the goods to reach our warehouse and the refund to be approved.
REST OF THE WORLD
You can exchange your order for whatever you need: another product, size, color, or store credit for future purchases.
You can also get a refund in the same payment method in which the purchase was made. We'll proceed to the reimbursement once we receive the goods in our warehouse and unused condition has been confirmed.
We make full refund of the items, but customers will not be refunded for initial shipping costs paid when placing an order at laagam.com.
Just remember you have 30 days from the date of delivery!
Important: We don't offer free return expenses for international orders. Delivery costs must be covered by the client and can be done through our returns platform below.
Your order ID on the Returns Portal must include the symbol # before your order number. Example: #12345
please note:
If you receive a damaged product, please contact us at hi@laagam.com and we will arrange an exchange or return covering the costs.
The customer is responsible for the item(s) until delivered to our warehouse. Please keep your receipt until you receive your refund.
Laagam does not accept items that don't have the original tag or have been worn, altered, or washed.
Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:
SWIMWEAR: must include the hygiene strip.