returns

We are aware that sometimes it’s not easy to buy online: different brands have different sizes and fitting, you never know exactly how the material will suit you, if the color will look the same on screen as in reality… So we want to reward our brave buyers and their faith in us by making the return process as unpainful, easy and transparent as possible.

Si has comprado en España

Todos los pedidos dentro de España tienen el envío y devoluciones gratuitas a través de MRW. Podrán devolverse los pedidos dentro de los 30 días posteriores a la recepción si no se han lavado ni usado y si conservan las etiquetas originales. Puedes solicitar un cambio o un reembolso completo enviándonos un correo electrónico con tu número de pedido a hi@laagam.com.

El proceso no puede ser más fácil y no tiene ningún coste:

  1. Coloca los artículos no deseados en la caja rosa laagam.
  2. Envíanos un correo electrónico a hi@laagam.com con asunto: 'devolución del pedido nº XXXX' y le responderemos con un código de devolución.
  3. Lleva la caja a la oficina de MRW más cercana y dale al empleado de MRW el código que te hemos enviado. ¡Tan fácil como eso!
  4. Una vez hayamos recibido la caja, en una semana aproximadamente recibirás tu nuevo artículo intercambiado o tu reembolso.

 

If you ordered from the European Union or the United Kingdom

All orders within the European Union and the United Kingdom have free shipping through FedEx. We currently offer free deliveries, but returns need to be handled by the client.

All orders can be returned within 30 days of receipt if unwashed, unworn and with original tags. You can either ask for an exchange or for a full refund by sending us an e-mail with your order number to hi@laagam.com

If you ordered from the USA

We are doing our best to give the best service to our American pals. We currently offer deliveries with a 10€ delivery fee and returns need to be handled by the client.

Meanwhile, we offer the same treatment as for customers in the aforementioned countries: you can ask for an exchange or a refund, just mail back the items by your own means and you will receive the new item/refund once we receive the returned order. Please write to hi@laagam.com so we can help you with the process.

If you ordered from a country that is not in the European Union, the United Kingdom or the USA

Sadly, we currently can't offer free shipping and free returns to the rest of the world. We are working hard to develop more logistic options that make ordering easier around the world. 

Meanwhile, we offer the same treatment as for customers in the aforementioned countries: you can ask for an exchange or a refund, just mail back the items by your own means and you will receive the new item/refund once we receive the returned order. Please write to hi@laagam.com so we can help you with the process.