FAQ

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Orders

Ready-to-ship orders take 24-72 business hours to prepare and dispatch. Transit starts after dispatch: 24-48 business hours in mainland Spain and the Balearic Islands, or the time shown for your destination in our shipping table.

For pre-orders, check the estimated date on the product page after selecting your size. Express shipping only shortens transit; it does not shorten preparation or bring forward a pre-order date.

You can exercise your right to withdraw before your order arrives by emailing hi@laagam.com. Even if we cannot stop preparation or transport, you keep that right and can return the goods once delivered. A standard pre-order is not a personalised product and does not lose the right of withdrawal merely because it is a pre-order.

We only restock items that have proven demand through pre-orders. If a piece is sold out, sign up for restock notifications on the product page.

Shipping

Ready-to-ship orders take 24-72 business hours to prepare and dispatch. Transit starts after dispatch: 24-48 business hours in mainland Spain and the Balearic Islands, or the time shown for your destination in our shipping table.

For pre-orders, check the estimated date on the product page after selecting your size. Express shipping only shortens transit; it does not shorten preparation or bring forward a pre-order date.

See our shipping table for the rates and free-shipping thresholds for your destination. The shipping charge for your order is shown at checkout before you pay.

Shipping charges, taxes and any duties are shown at checkout according to your destination, before you pay. VAT rates and whether duties are included or payable on arrival depend on the destination and the terms shown at checkout; the same tax rate and prepaid-duty arrangement do not apply to every order.

Yes! Once your order ships, you'll receive a tracking number via email.

Tracking not updating? This is normal during the first 24-48 hours. If after 48 hours your tracking still shows no movement, contact us at hi@laagam.com and we'll investigate.

Ready-to-ship orders take 24-72 business hours to prepare and dispatch. Transit starts after dispatch: 24-48 business hours in mainland Spain and the Balearic Islands, or the time shown for your destination in our shipping table.

For pre-orders, check the estimated date on the product page after selecting your size. Express shipping only shortens transit; it does not shorten preparation or bring forward a pre-order date.

Returns & Exchanges

You have 15 calendar days after delivery to notify us that you want a return or exchange, without giving a reason. You then have 14 calendar days after your notice to send the goods back.

This policy does not limit your mandatory statutory rights. Earlier orders retain the conditions agreed at purchase and all mandatory rights.

You may choose an exchange, subject to stock, or a refund. In Spain and the EU, exchanges and returns for store credit are free. Store credit is optional and will not be imposed instead of a refund. Online orders cannot be exchanged in physical stores.

For Spain and the European Union, you can use Rever. Outside the EU, you can use the Global-e returns portal; enter your order number with the # symbol.

You can also notify us by email at hi@laagam.com, clearly stating that you wish to return or exchange your order. You do not have to use a portal, complete a questionnaire or give a reason.

You have 15 calendar days after delivery to notify us that you want a return or exchange, without giving a reason. You then have 14 calendar days after your notice to send the goods back.

This policy does not limit your mandatory statutory rights. Earlier orders retain the conditions agreed at purchase and all mandatory rights.

We will refund you using your original payment method, without undue delay and no later than 14 calendar days after your notice of withdrawal. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first, unless LAAGAM has offered to collect them.

Warehouse checks do not add a separate processing period to this deadline.

If you notify us of withdrawal from the whole order within the statutory period of 14 calendar days after delivery, we will refund the cost of standard initial delivery. Any supplement for express or another more expensive delivery option is not refunded. For partial returns, initial delivery charges are not refunded, except where applicable law requires otherwise.

Our return notification period remains 15 calendar days after delivery. If you notify us after the statutory period but within this commercial period, we refund only the price paid for the returned products, not initial delivery charges. The date of your notice determines which rule applies, not the date the parcel reaches our warehouse. Defective-item rights, any more favourable mandatory rights and the conditions offered when you purchased remain unchanged. Return transport charges are separate and remain as stated below.

You may try on and inspect the goods as needed to establish their nature, characteristics and functioning. We recommend keeping the tags and original packaging, but missing tags or packaging do not automatically remove your statutory right to withdraw.

If handling goes beyond what is necessary, you may be responsible for a justified reduction in the goods' value, not an automatic refusal of your return.

For a return for refund in Spain, return transport costs EUR 5 at a drop-off point or EUR 8.50 for collection. In the rest of the EU, it costs EUR 10-15 depending on the destination; the applicable amount is disclosed before purchase.

Exchanges and returns for store credit are free in Spain and the EU. Exchanges depend on available stock. Store credit and exchanges are optional: neither replaces your right to a refund. Defective-item returns are free.

Outside the EU, you pay the direct cost of return transport for a change-of-mind return. The applicable cost is disclosed before purchase. This is a transport cost, not an administration fee. Defective-item returns are free.

For Spain and the European Union, you can use Rever. Outside the EU, you can use the Global-e returns portal; enter your order number with the # symbol.

You can also notify us by email at hi@laagam.com, clearly stating that you wish to return or exchange your order. You do not have to use a portal, complete a questionnaire or give a reason.

We will refund you using your original payment method, without undue delay and no later than 14 calendar days after your notice of withdrawal. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first, unless LAAGAM has offered to collect them.

Warehouse checks do not add a separate processing period to this deadline.

If an item is defective or does not conform to your order, the return is free. You can choose a replacement or a full refund, including initial shipping costs.

In Spain, new goods have a 3-year legal guarantee against lack of conformity from delivery. In other countries, the applicable law governs your rights. Normal wear and damage caused by misuse are not covered. Please contact hi@laagam.com promptly when you notice a problem; this request does not shorten any statutory time limit.

No, online order exchanges cannot be made in physical stores for now.

Try swimwear on over underwear and keep any hygiene seal intact. The statutory hygiene exception applies only to sealed goods that are genuinely unsuitable for return for health or hygiene reasons and have been unsealed after delivery; removing an ordinary tag is not enough.

Your rights in the event of a defect or lack of conformity remain unchanged.

Product & Sizing

Yes! Each product page includes detailed measurements. Click "Size Guide" on any product.

Still unsure? Contact us at hi@laagam.com with your measurements and the item you're interested in—we'll help you choose the perfect size.

Stores

Yes! Visit us at our flagship stores in Barcelona, Madrid and Amsterdam. Find all store addresses, hours, and directions on our Store Locator.

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